Lurenelle Shipping Policy

Thank you for shopping with Lurenelle. We work to process and ship every order as quickly as possible while making sure your products arrive safely.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–14 business days

• International: 7–20 business days

These are estimated delivery windows and are not guaranteed. Shipping times may vary depending on your location, carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Lurenelle is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If your package appears to be significantly delayed, contact our customer support team and we will do our best to help investigate the shipment.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members, neighbors, building management, or your local carrier first.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery with your order number and clear photos of the product and packaging.

Our support team will review the issue and help determine the appropriate resolution.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

These charges are determined by local authorities and are not controlled by Lurenelle.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

Questions?

If you have any questions about your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.